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Customer Service


Pre-Sales Questions and General Inquiries:

We are available to answer any and all questions you might have about our products and our business.
Office Hours are 10:00AM-9:00PM Chicago Time (CST) 7 days a week.
If we are busy in the studio and don't pick-up we always return messages so be sure to leave detailed contact info.
Pre-Sales, Kagi Media Partnerships / Bussiness Development or General Inquiries Contact:

phone: (931) 229-4239 · Skype: kagimedia · email us direct at...

Sales and Shipping:

Kagi Media handles most shipments in-house but some shipments are outsourced. Some bundle orders that contain multiple products might come in separate shipments (e.g. one shipment for Product A and the second shipment for Product B and C). Regardless, you are not charged any shipping or handling fees. Also, in our many years of operating we have a near perfect delivery record so be rest assured that your order (s) will arrive in due time.

Contact us regarding your specific order after the standard expected delivery period for USA or International. For USA that is 4-6 weekdays after the day the product shipped. For international it could be up to 4 weeks (even though it is usually not that long).

Sales and Fulfillment Contact:

 phone: (931) 229-4239 · Skype: kagimedia · email us direct at...

(if you email about a purchased product, include same email adress you used at time of purchase - your purchase verification email)

 

Pre-Order Details: 

There are no current Pre-Order products. Any past Pre-Order products are being fullfilled on a case by case basis. If you purchased a product on Pre-Order please contact us directly.

General Product Support:

phone: (931) 229-4239 · Skype: kagimedia · email us direct at...

(if you email about a purchased product, include same email adress you used at time of purchase - your purchase verification email)

Video on Demand Tech Support:

Please check VOD Support Post on the Blog. If problems persists, feel free to contact us.

We accept all major credit & debit cards -  or - use your PayPal balance.
payment with credit cards or paypal
We do not store credit card information. All transactions are encrypted and are processed by PayPal.

Kagi Media operates worldwide - feel free to call us today. Office Phone: (931) 229-4239 - Skype: kagimedia - Contact: direct email or contact form

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Our tutorials, documentaries & course technology teach digital + analog audio workstation configuration, optimization and use of the hardware & software for production, engineering, recording, mixing and mastering. Many of our programs feature expert, multi-platinum & Grammy-winning professionals in genres from rap, techno, hip-hop, r&b, rock and classical. Wherever possible, we also include the human & visceral elements of working in the music business and making music sound great. Our pro audio training courses are for the Engineer, Producer, Mixer, Musician or Hobbyist who may prefer to learn in relaxed and guided self study or want to supplement Avid Pro Tools Certification, Audio Recording School or University Audio Engineering programs.

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